Have a question about our carbon fiber tubing or how we do business? Our F.A.Q. should be able to cover just about any topic concerning carbonfibertubeshop.com. If you don't find an answer here feel free to email us at sales@carbonfibertubeshop.com

Thank You,

The CarbonFiberTubeShop Team

Section I: Ordering and Shipping Policies
I don't have a Paypal account, can I still order using your online ordering system?
Do you accept other forms of payment besides Paypal?
What is the expected delivery time for my order?
Can I upgrade the shipping on my tubes to faster delivery?
I live outside of the continental U.S. can I still buy from carbonfibertubeshop.com?
Do you sell to dealers for resale?
I want to order bulk tubing can I get better pricing?
How does your return policy work?
One of your tubes broke, can I get a replacement sent out at no charge?

Section II: About Carbon Fiber Tubing
Why buy from us instead of building your own tubing?
What is so great about carbon fiber tubing?
What materials are used to build your tubes?
How much heat will these tubes withstand?
Can carbon fiber tubing be bent to shape like metal?
What are those funny lines on the tubes?
Some of your tubes don't look like the carbon fiber I've seen, why is that?

Section III: About Us
About Us
Will carbonfibertubeshop donate/sponsor tubing for non-profit organizations?
How long have you been in business?
Where are these tubes made?

Section IV: Application Information
Will your tubing work for my application?
How do these tubes withstand weather?
Legal Disclaimer

Section V: Working with Carbon Fiber
What precautions should I take when cutting carbon fiber myself?

Section VI: Other Products
Do you sell any other products?
Do you sell carbon fiber plates?
Do you sell curved tubing?
Do you have a catalog you can send me?
Do you sell tubing in different colors?

Section VII: Custom
I need some custom tubes built to my specifications, can you build them for me?
Does carbonfibertubeshop cut or machine tubing?

Section I: Ordering and Shipping Policies

I don't have a Paypal account, can I still order using your online ordering system?
Yes, you do not need to have a Paypal account to use our shopping cart. We use Paypal for most of our payments but all you really need to use our online ordering system is a credit card.
Do you accept other forms of payment besides Paypal?
Yes, you can call us with any major credit card to order at 801-471-4150. You also have the option of mailing us a check or money order to order tubing CFTS. Orders paid for with money order will ship when we receive the payment. Order paid for with a personal check usually don't ship for 5-7 days after the check clears our account. We also accept fax in orders, click on the link below if you wish to fax your order.

What is the expected delivery time and shipping cost for my order?
All orders are shipped out within 1-2 business days and all U.S. shipments are shipped out via Priority Mail. All orders shipped internationally and shipments going to Alaska or Hawaii may be shipped by the method chosen by the customer. Since we are centrally located in Utah all orders take between 2-4 business days from the ship date to arrive. Our shipping prices are shown in the table below:

Order Amount	Shipment cost
$0.00 - $200.00	$15.00
$200.01 - $400.00	$23.00
$400.01 - $790.00	$35.00
$790.01 - $999.00	$47.00
$999.01 OR MORE	$60.00

Can I upgrade the shipping on my tubes for faster delivery?
Yes, please email us before ordering and we can let you know the cost of upgrading and how quickly we can deliver your tube.
I live outside of the continental U.S. can I still buy from carbonfibertubeshop.com?
Yes, please email us with the tubes you need and your shipping address and we will quote you a price and delivery time.
Do you sell to dealers for resale?
No
I want to order bulk tubing can I get better pricing?
Yes, we would be happy to quote you a price for large orders (over 30 tubes). Email us today at sales@carbonfibertubeshop.com
How does your return policy work?
If you wish to return your tube(s) we have no problem accepting them back. You shouldn't have to pay for tubing that won't work for your application or if the tubing is the wrong size for your application. All returns must have an RMA number written on the outside of the box or we cannot accept them. Please call or email for an RMA number. All returns are subject to a 15% restocking charge and we do not refund the shipping and handling charges. The only exception to the restocking fee is if your tubing is damaged during shipping. We insure all of our shipments. To return tubing damaged during shipping we will require photos of the shipping box and broken tubing. You can email us digital photos or mail us pictures. If the box looks badly abused and or the tubing is obviously broken inside the box do not accept the shipment. Instead refuse the tubing and let the courier know you are refusing the shipment because it has been abused. This will keep you from having to go through the process of shipping everything back yourself and it helps us prove our case with the shipping company. When you accept a shipment most shipping companies see that as your confirmation that the shipment is in acceptable condition. If you do accept the tubing and it is damaged please contact us right away. We will get new tubing shipped out to you as soon as possible. We want your experience to be happy and will do what it takes to resolve problems that may occur.
One of your tubes broke, can I get a replacement sent out at no charge?
No, we do not offer guarantees on broken tubes if you break them. There are many variables that affect how much load a given tube will withstand.

Section II: About Carbon Fiber Tubing

Why buy from us instead of building your own tubing?
While it is possible to build tubes with the same quality as our tubing but it will not be cheap. This involves a lot of specialized equipment and materials. The main hurdle to building tubing like this at home or in low numbers is experience. Our tubing line-up has over 15 years of experience behind it. This is the main reason we exist, so that you don't have to buy all of the equipment and spend lots of time working out the process. Our high performance tubing is an easy way to get what you need and get it quickly.
What is so great about carbon fiber tubing?
The main benefits of carbon fiber over typically used metal tubing are its low density (weight) and high stiffness. These are great reasons to utilize carbon fiber tubing but there are some benefits as well. Carbon fiber tubing has a very low CTE (coefficient of thermal expansion) which means when heated or cooled the material does not grow or shrink much at all. The CTE of carbon fiber is very near zero. This is great for optical or precision movement applications. Another benefit to carbon fiber is that it does not transfer heat as much as most metals. One of the biggest benefits of using composite tubing in general is the ability of the material to resist weather much better than metals because it will not corrode. Carbon fiber tubing can be tailored much more to a given application with regard to directional stiffness and strength. With metals you can change alloys, diameter and wall thickness to accommodate the application but with carbon fiber you can specify the material stiffness, diameter, wall thickness and layup. Changing the layup or winding schedule in filament wound tubing can increase strength and stiffness only where needed without having the added weight. For example if you want a tube to become resistant to crush or as a pressure vessel you would wind or wrap the filaments around the diameter of the tube to hold the pressure in but you may not place any fibers running down the length of the tube if there will be no bending force. This can be changed to accommodate mostly bending loads as with our tubing as well. Carbon fiber is a super material!
What materials are used to build your tubes?
Our tubes are made from standard modulus (16 MPSI) uni-directional carbon fiber prepreg. We use a thermoset epoxy to complete the matrix. All of our material is stored at precise (low) temperatures to maintain its properties. We use prepreg instead of dry fabric because the stiffness to weight ratio is the best. Wet layups aren't the best way to go when you're going for ultimate performance.
How much heat will these tubes withstand?
Carbon fibers by themselves can withstand very high temperatures but when used in an epoxy resin matrix the laminate is limited in its ability to withstand heat. The mechanical properties of all materials begin to change when exposed to heat or cold. Sometimes this change is severe and sometimes the change is barely noticeable. The material we use to fabricate our tubing is designed to be used at temperatures less than 160F. This does not mean the tube will fail at temperatures greater than 160F. It does however mean that the tubing will begin to lose strength and stiffness beyond this temperature. You may not see any visual change in the material until you reach 350-400 degrees Fahrenheit. At that temperature the tubing will begin to break down and may turn ashen in color. As an aside there are specialized resins that can be used at elevated temperatures. Even with specialized resins 400F is pushing the limit. You may be aware of carbon fiber clutch or brake disks being used in race cars which would see temperatures well beyond 400F. In this case a carbon fiber/resin laminate is created and then undergoes a coating/curing process in which the part is super-heated to burn out the resin. Once the resin is burned out it is replaced with a liquid silicon based compound and cured again to become a silicon carbide laminate.
Can carbon fiber tubing be bent to shape like metal?
No Way! Our carbon fiber tubing is built using a thermoset epoxy resin. This means that once cured the epoxy never returns to a liquid state. If you tried to bend our tubing it would break with enough applied force but it will not bend. Carbon fiber/epoxy composite is very stiff! There are resins out there under the classification of thermoplastics that can be heated and formed over and over but we do not use thermoplastic resins ever.
What are those funny lines on the tubes?
Those are cello lines that leave a very small imprint in the top layer of resin. These lines are there because of the manufacturing process these tubes go through. Lines are evidence of the extreme pressures these tubes are cured under. Lines are good! These lines can be sanded smooth by removing a few thousandths of an inch from the outer diameter. After sanding the tubes may be clear coated to return the shine.
Some of your tubes don't look like the carbon fiber I've seen, why is that?
If you are used to seeing carbon fiber as a woven fabric with a pattern these tubes may look a little foreign to you but trust us, uni-directional gives a much better strength to weight ratio when compared to woven fabrics. Uni-directional fibers are laid up in a single direction but layers can be rotated to give strength in any direction without the added weight and weakness of a woven fabric. Fabric is used in molded parts for many reasons not the least of which it is easier to form into a complex mold. With tubes we don't need to use it. All of our large tubes do have an outer layer of cosmetic fabric specifically to achieve that pattern look but underneath that top layer they are all uni. Uni-directional carbon is often used by the aerospace industry due to its performance.

Section III: About Us

About Us
CarbonFiberTubeShop.com is managed and owned by Ultra Carbon Fiber. Ultra Carbon Fiber was founded in February of 2004 to provide the general public with unique and useful composite products. CarbonFiberTubeShop.com is an extension of our business devoted to test engineers, hobbyists, home builders, and designers. We hope to satisfy the demand that exists for carbon fiber tubing products and offer something the other companies do not offer, a complete buying experience. What we mean by that is we don't just sell you tubes and take your money, we want to know what you are building and we care about your success. We show this by asking about your application and offering our ideas on how our products can help. Another way we show this is by showing you how to work with our tubing to make your project a success (see our cut and bond page). We want to be helpful to you and assist you in making your project a success. Contact us today:

Ultra Carbon Fiber
Eagle Mountain, UT 84005
Phone: 801-471-4150
Fax: 801-282-5010
Email: sales@carbonfibertubeshop.com

Will carbonfibertubeshop donate/sponsor tubing for non-profit organizations?
No way, we're cheap! Kidding of course, we take each request on a case by case basis. If we can trade for some advertising that makes sense for us it helps your chances. We are a small company and in the composites business you need to be very frugal but we like to help people out if we can.
How long have you been in business?
Ultra Carbon Fiber has been in business since February of 2004.
Where are these tubes made?
All of these tubes are made right here in the U.S.A. The tubes are manufactured and shipped very close to Salt Lake City, Utah.

Section IV: Application Information

Will your tubing work for my application?
I wish we could answer this question for you. We can point you in the right direction but we admit we don't know your application as well as you do. We can offer advice but sometimes you just need to test it and see. Here are a few things to keep in mind when you're deciding what material to go with. Carbon fiber tubing will be:
Less than half the weight of aluminum tubing and at least twice as stiff
Much lighter and stiffer than steel but not as strong
Lighter and stiffer and stronger than Titanium
Lighter and stiffer and stronger than fiberglass
How do these tubes withstand weather?
One of the benefits of using carbon fiber tubing is that it will withstand weather better than most other materials. Moisture and temperature does not faze carbon composite tubing. Weathering does not phase it but ultra violet radiation will degrade the epoxy and weaken the structure if it is not coated properly. To fully protect the tubing it is advisable to paint any portion of the tubing to be exposed to UV rays for long periods of time. Even when left outside in a very high index UV area of the country you would not notice any significant changes for many months. As the UV light degrades the epoxy the tube may become slightly more golden in color and may look faded. We have tested the effects of sunlight to a great extent so we know what we're talking about. If you want to maintain the look of the carbon fiber just use a clear coat paint with UV inhibitors. We do not paint single tubes but any qualified paint shop could handle the task. There are also companies that manufacture a clear spray on protectant to inhibit UV radiation, the only downside to these coatings is they need to be applied every 4-8 weeks depending on exposure. One such company is www.303products.com They may even be able to help you with a free sample. carbonfibertubeshop has no affiliation with 303 Products.
Legal Disclaimer
No website is complete without the legal disclaimer so here we go. carbonfibertubeshop.com (Ultra Carbon Fiber) makes no implied guarantees as to the fitness of its tubes nor do we guarantee they will work for your application. Since there are so many different possible applications and loading scenarios we cannot possibly sell a tube that will work for all situations. The customer will be responsible for any and all calculations of material fitness. In some applications life and limb may depend on these calculations and a given safety factor. We HIGHLY recommend you check with a qualified engineer before subjecting anyone to a potentially dangerous situation. Testing of material fitness is the sole responsibility of the custom. The material properties for a given material are estimates only. All bonding procedures listed on this site are for demonstration purposes only, therefore the customer must be responsible to make sure correct steps are taken to create a reliable bond. We (UCF) will not be responsible for any injury incurred through the use of power tools while working with our tubing. Always wear eye and airway protection when cutting our tubing. Follow all instructions that came with your tools before using them. Any damage to property or human life through the use of our tubing is the sole responsibility of the customer.

Section V: Working with Carbon Fiber

What precautions should I take when cutting carbon fiber myself?
Cutting carbon fiber safely requires the same protection you would expect to use when cutting anything fibrous. First of all you need to protect your lungs from the tiny fibers that may be disbursed into the air you must wear a painters dust mask over your nose and mouth. If you are doing a lot of cutting all masks should be stored somewhere other than the cutting area when not in use. This ensures that the inside of the mask is kept free of falling particles. When you see the outside of the mask start to become discolored it is a good idea to switch to a new mask. The next safety device you will need is a pair of safety glasses. The type that fully covers the front and sides would be the best option. Safety glasses will prevent any flying debris from damaging your eyes. Goggle type safety glasses will keep the finer particles (dust) away from your eyes as well. Another area you want to protect is your skin. Carbon fiber/epoxy composite is not harmful to the human body but the dust particles are very small and stiff and can irritate your skin just like fiberglass. This is not something to be overly concerned about but the risk of irritation is there. You can take measures such as latex gloves and/or cutting sleeves to minimize the risk. Carbon fiber is a relatively safe material to work with when some common sense is applied. You can see photos of these safety items on the cut & bond page.

Section VI: Other Products

Do you sell any other products?
Yes we do. We have several other websites which offer products designed and built by us. Our first site is www.carbonfiberjewelry.com and just like the name states we sell the worlds first jewelry line made from 100% carbon fiber. Many companies make jewelry with carbon fiber accents but we were the first company to offer 100% carbon jewelry. Our other website is www.lighterfaster.com where we offer carbon fiber sunroof replacement kits for race cars. The kist remove anywhere from 30-50 lbs from the highest point on the vehicle thus reducing the vehicles center of gravity. This is a huge benefit in reducing weight transfer thereby raising the traction limit and adding in car control and handling. Another first, yes we like to be first!
Do you sell carbon fiber plates?
Yes we do. All plate is vacuum infused and we would be happy to quote plates made from several different materials and finishes. We guarantee this is the most beautiful plate you have ever seen. We will be adding a page to the site shortly, until then please email us for a quote at sales@carbonfibertubeshop.com If you are looking for custom plates we can handle that as well including custom water jet cutting. One of our recent customers is defense contractor, General Dynamics.
Do you sell curved tubing?
No, not at this time.
Do you have a catalog you can send me?
No, all of our products are shown here on our website. As we expand our product line we may produce a catalog.
Do you sell tubing in different colors?
No, graphite is always black. If you have seen colored carbon fiber somewhere it is either Kevlar, coated fiberglass, or a carbon Kevlar/carbon-glass mix. We do not feel the demand exists to justify the added cost of purchasing custom runs of prepreg fiber from our material supplier. Dry fiber is much easier and cheaper to source in colors but prepreg is a different story.

Section VII: Custom

I need some custom tubes built to my specifications, can you quote them for me?
Yes, of course. To provide a custom quote we need the following information:

• Overall dimensions of the tube you need, these include Inner Diameter/Outer Diameter/Length
• Specific tolerances if any
• Number of pieces you need and when you need them
• What type of composite tubing do you need, standard modulus carbon/hi modulus?
• Secondary services such as machining or bonding that will be required
• Cosmetic should be listed if that is important

Send us an email with the above information included and we will return a detailed quote to you within 3 days in most cases. Where we differ from other shops is that we do not have a minimum quantity or set amount you need to purchase for custom orders. Need 1 tube or 100 and we can handle it! Please note that if your application requires advanced engineering consulting we have several engineers that would be happy to assist you. However, engineering support is not a free service and will be charged hourly. We PLEDGE to do our best to provide you with general technical information about our products in a timely manner. Email us here: sales@carbonfibertubeshop.com
Does carbonfibertubeshop cut or machine tubing?
We do not machine tubing but we will cut your tubing for $5 per cut. Contact us before ordering so that we can send you a Paypal invoice for the correct amount including cuts.